Returns and Refunds

RETURNS AND REFUNDS:

At Foundry Holster Co., we want you to be completely satisfied with your purchase. We stand behind the quality of our products and offer a comprehensive Refunds and Returns Policy to ensure your peace of mind. Please review the following guidelines regarding refunds, returns, and warranty coverage.

  1. 30-Day No Questions Asked Returns:
  • We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase for any reason, you may return it within this period for a full refund or exchange.
  • To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging.
  • Please note that custom orders or personalized items may not be eligible for returns unless there is a defect in materials or craftsmanship.
  1. Return Process:
  • To initiate a return, please contact our customer support team within the 30-day return period. We will provide you with instructions on how to return the item.
  • You are responsible for the return shipping costs unless the return is due to a defect in materials or craftsmanship.
  • We recommend using a trackable shipping method to ensure the safe return of the item. We are not responsible for lost or damaged packages during the return shipping process.
  1. Refunds:
  • Once we receive and inspect the returned item, we will process your refund. Please allow for a reasonable processing time.
  • Refunds will be issued to the original payment method used for the purchase.
  1. Lifetime Warranty on Materials and Craftsmanship:
  • We take pride in the quality of our products and offer a lifetime warranty on materials and craftsmanship.
  • Our warranty covers defects in materials and workmanship under normal use. It does not cover damage resulting from misuse, accidents, or improper handling.
  • If you believe your item has a defect covered by our warranty, please contact our customer support team. We will evaluate the issue and provide a resolution, which may include repair, replacement, or refund at our discretion.
  1. Exclusions:
  • The following items are not eligible for returns or refunds unless there is a defect in materials or craftsmanship:
    • Custom orders or personalized items.
    • Items that have been modified, altered, or damaged by the customer.
  1. Contact Us:
  • If you have any questions, concerns, or need assistance with the refunds and returns process, please contact our customer support team. We are here to help and provide the necessary guidance.

Please note that this Refunds and Returns Policy applies only to purchases made directly through Foundry Holster Co. If you purchased our products through a third-party retailer, please refer to their respective return policies.

We appreciate your business and are committed to ensuring your satisfaction with our products. Thank you for choosing Foundry Holster Co.

TERMS AND CONDITIONS:

These Terms and Conditions (“Terms”) govern your use of the Foundry Holster Co. website (the “Website”) and your purchase and use of our products. By accessing the Website and placing an order, you agree to be bound by these Terms. Please read them carefully before proceeding with any purchase.

  1. Product Information and Availability:
  • We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not warrant or guarantee the accuracy, completeness, or timeliness of such information.
  • All products are subject to availability. In the event that a product you ordered is out of stock or unavailable, we will notify you and provide options for a replacement or refund.
  1. Order Acceptance and Pricing:
  • Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order at our discretion.
  • All prices listed on the Website are in the currency specified and are subject to change without notice. We are not responsible for typographical errors regarding pricing information.
  1. Payment and Billing:
  • Payment for your order will be processed at the time of purchase. We accept various payment methods, including credit/debit cards and other secure payment options.
  • By providing payment information, you represent and warrant that you have the legal right to use the chosen payment method and that the payment details provided are accurate and complete.
  1. Shipping and Delivery:
  • We will make reasonable efforts to ship your order within the specified processing time. However, we do not guarantee specific delivery dates or times as they are dependent on external shipping carriers.
  • Risk of loss and title for ordered products pass to you upon our delivery to the shipping carrier. We are not responsible for any delays, damages, or losses incurred during shipping.
  1. Returns and Exchanges:
  • We strive to ensure your complete satisfaction with our products. If you are not satisfied with your purchase, please refer to our Returns and Exchanges Policy for detailed instructions on returning or exchanging items.
  • Please note that certain products, such as custom orders or personalized items, may not be eligible for returns or exchanges.
  1. Intellectual Property:
  • All intellectual property rights, including trademarks, logos, and designs, displayed on the Website are the property of Foundry Holster Co. or our respective licensors. You may not use, reproduce, or distribute any of our intellectual property without prior written permission.
  1. Limitation of Liability:
  • To the extent permitted by law, Foundry Holster Co. and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products, the Website, or these Terms.
  1. Indemnification:
  • You agree to indemnify and hold Foundry Holster Co. and its affiliates harmless from any claims, damages, losses, or expenses (including legal fees) arising out of your use of our products, the Website, or any violation of these Terms.
  1. Governing Law and Jurisdiction:
  • These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Foundry Holster Co. is located. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
  1. Amendments:
    • Foundry Holster Co. reserves the right to modify or update these Terms at any time without prior notice. Any changes will be effective upon posting on the Website. It is your responsibility to review these Terms periodically.

If you have any questions or concerns regarding these Terms and Conditions, please contact us for further assistance.

SHIPPING DETAILS:

At Foundry Holster Co., we are dedicated to providing a seamless and enjoyable shopping experience for our valued customers. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.

Shipping Method:
We utilize reliable shipping carriers to ensure the safe and timely delivery of your purchased items. The shipping method will depend on your location and the size of the package. You can expect your order to be shipped via USPS, UPS, or FedEx.

Processing Time:
Once your order is received, we will process it with the utmost care and attention to detail. Our team will work diligently to prepare your items for shipment within 1-3 business days. Please note that custom orders or personalized items may require additional processing time.

Shipping Time:
The shipping time will depend on the destination of your order. For domestic deliveries within the United States, you can typically expect your package to arrive within 3-7 business days after it has been shipped.

Free Shipping:
We are pleased to offer free shipping for orders totaling $100 or more. For qualifying orders, the shipping fee will be automatically waived at checkout.

Order Tracking:
Once your order has been shipped, we will provide you with a tracking number via email. This allows you to easily track the progress of your package and know its estimated arrival date.

Shipping Restrictions:
Please note that at this time, we do not offer international shipping. We currently ship within the continental United States only. We apologize for any inconvenience this may cause and appreciate your understanding.

Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues. If you need to make changes to your shipping address, please contact our customer support team as soon as possible.

If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and provide any necessary assistance throughout the shipping process.

Thank you for choosing Foundry Holster Co. We appreciate your business and look forward to serving you with top-quality holsters and excellent customer service.

Privacy Policy:

This Privacy Policy describes how Foundry Holster Co. (“we,” “us,” or “our”) collects, uses, and protects the personal information you provide when using our website (the “Website”) and purchasing our products. By accessing the Website and providing your personal information, you consent to the practices described in this Privacy Policy.

  1. Information We Collect:
  • Personal Information: When you place an order or interact with our Website, we may collect personal information, such as your name, email address, shipping address, and payment details. We only collect information that is necessary for processing and fulfilling your orders.
  • Website Usage Data: We may collect non-personally identifiable information about your interactions with the Website, such as your IP address, browser type, and device information. This data helps us improve the functionality and user experience of our Website.
  1. Use of Information:
  • We use the personal information you provide to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
  • We may also use your information to send you promotional emails or newsletters, but you have the option to opt out of receiving such communications.
  • We may use website usage data to analyze trends, track user activity, and improve our Website’s performance and functionality.
  1. Information Sharing:
  • We may share your personal information with third-party service providers who assist us in processing orders, delivering products, and providing other related services. These service providers are bound by confidentiality agreements and are only authorized to use your information for specific purposes.
  • We do not sell, rent, or disclose your personal information to third parties for their marketing purposes without your explicit consent, except as required by law or to protect our legal rights.
  1. Data Security:
  • We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.
  1. Cookies and Tracking Technologies:
  • We may use cookies and similar tracking technologies to enhance your browsing experience, gather website usage data, and personalize your interactions with our Website.
  • You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our Website.
  1. Third-Party Links:
  • Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
  1. Children’s Privacy:
  • Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will promptly delete it.
  1. Changes to the Privacy Policy:
  • We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Website. We encourage you to review this Privacy Policy periodically for any updates.
  1. Contact Us:
  • If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the contact information provided on the Website.

By using our Website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Shopping Cart